Dope Design Service Terms and Conditions as of August 18, 2024

1. General Provisions 

1.1. These terms and conditions specify the rules for using the graphic subscription service offered by Dope Design. This document regulates aspects related to the conclusion, execution, extension, and termination of the subscription agreement, including detailed rules for the provision of graphic services, rights, and obligations of the Subscriber and Dope Design, as well as rules for communication, financial settlements, and intellectual property rights concerning graphic designs.

1.2. Definitions of terms included in the terms and conditions:

• Dope Design – A graphic studio offering graphic services on a subscription basis, delivering custom graphic designs under a paid subscription, represented by Michał Duda, conducting business under the formal name “Dope Media Michał Duda,” registered under NIP 8942928019 and REGON 388732998.
• Designer – A person responsible for executing graphic designs under the subscription, employed or cooperating with Dope Design. The Designer is responsible for creating, modifying, and delivering designs to the Subscriber in accordance with the agreed deadlines and scope of work. The Designer is also responsible for onboarding the Subscriber to the Project Board and ensuring that the Subscriber can effectively use it.
• Subscriber – An adult natural or legal person who has entered into an agreement with Dope Design for the use of graphic services on a subscription basis.
• Subscription – A service provided by Dope Design that grants the Subscriber access to graphic designs created under the selected subscription package. The service is available for a specified period, with a minimum subscription period of one month. The subscription fee is charged in advance for the entire billing period, meaning the Subscriber is obligated to pay the full amount for the given month of the subscription before the service is provided for that period. This fee covers all services provided within the subscription during that billing period.
• Project Board – An individual digital work environment available to the Subscriber for managing orders, communication, and delivering completed projects.
• Service – The entirety of activities conducted by Dope Design on behalf of the Subscriber under the subscription agreement, including creating graphic designs according to the scope of orders specified in these terms and conditions.
• Billing Period – The subscription period starts on the first working day of the month and ends on the last working day of the same month. This is the period for which the subscription fee is charged and within which the Subscriber has access to the services provided by Dope Design.
• Working Day – Any day from Monday to Friday, excluding public holidays in the Republic of Poland.
• Calendar Day – Any day of the year, including working days, Saturdays, and public holidays in the Republic of Poland.

1.3. Subscribing to the service is equivalent to accepting these terms and conditions.

2. Scope of Service

2.1. The service includes projects in the following areas:

• Logos and their visual concepts
• Branding and visual identity, including company identification elements and the creation of Brand Books and Key Visuals
• Advertising and POS materials
• Landing page websites based on WordPress technology
• Design and preparation of materials for printing (DTP), including: folded leaflets, business cards, offer folders, posters, envelopes, invitations, letterhead, place cards, tickets, tags, roll-ups, billboards and city lights, diplomas, certificates, catalogs, brochures, and documents up to 20 pages in volume, cards, badges, and stickers
• Graphics for websites, e-commerce, and social media, including simple motion design graphics and animations
• Creating and composing multimedia presentations
• Creating UI/UX layouts for websites and applications. 
  
  

2.2. The service does not include, among others:

• 3D modeling
• Layout and preparation for printing (DTP) of documents and brochures over 20 pages in volume
• Building complex websites and e-commerce systems
• Photography, recordings, and video editing.
  
  

3. Communication Method

3.1. The Subscriber and Dope Design agree to communicate exclusively through the Project Board on matters related to the execution of projects covered by the service. All information, instructions, and changes related to the projects should be communicated exclusively in this manner.

3.2. In matters other than projects covered by the service (e.g., notifications of malfunctions), the Subscriber and Dope Design will communicate via email using the address hej@dopedesign.pl or, after prior agreement, directly with the designer via the designer’s email address. In the event of a Project Board malfunction, communication regarding project execution may be conducted via email.

3.3. For billing matters, Dope Design uses the Fakturownia.pl payment system and contacts the Subscriber via the email address faktury@dopedesign.pl. This address is used to send invoices and handle all payment-related activities, including any invoice corrections, payment reminders, service block alerts, and all other billing-related issues.

3.4. The Subscriber agrees to ensure that the specified Dope Design email addresses are not blocked, marked as spam, or subjected to other actions that could hinder or prevent proper communication. The Subscriber is responsible for configuring their email system to enable effective receipt of messages from Dope Design.

3.5. The Subscriber declares that the address provided during registration via the registration form is the contact address for all matters other than projects. In case of an address change, the Subscriber is obligated to promptly inform Dope Design of the change.

4. Order Deadlines

4.1. The Subscriber has 1 or 2 slots available on the Project Board for simultaneously running projects (depending on the selected package). Projects are executed on working days from Monday to Friday, from 8:00 AM to 4:00 PM.

4.2. The average order completion time is two working days. For larger projects, the completion time may be extended. Larger projects may be divided into smaller stages delivered every 24–48 hours after prior notification to the Subscriber.

4.3. Projects are completed to the full satisfaction of the Subscriber with no limit on revisions.

5. Service Cost

5.1. The Subscriber can choose a monthly Standard package at a cost of PLN 4,850 net or a Pro package at a cost of PLN 6,790 net. Payment for the service is made via bank transfer within 5 calendar days from the invoice issuance to the designated bank account number 18 1140 2004 0000 3002 8119 7801.

5.2. After subscribing to the service via the form available on the Dope Design website, the Subscriber receives a Pro Forma invoice to be paid within 5 calendar days. Upon payment, the Subscriber gains access to the Project Board, which marks the start of the service period. Subsequently, the Subscriber receives a VAT invoice confirming payment and subscription activation.

5.3. The Subscriber can start the subscription at any time during the calendar month. In such a case, the fee for the first month of the subscription will be calculated proportionally to the number of calendar days remaining until the end of that month, and the billing period in the first month will be shortened.

5.4. The Subscriber has the right to change the subscription plan at any time. To make the change effective from the beginning of the new billing period, the Subscriber must make the change no later than 7 calendar days before the end of the current billing period. The Subscriber can choose between two subscription plans – Standard and Pro – and can switch between them according to the applicable terms and deadlines specified in these terms and conditions. Changes submitted after this deadline will be applied only from the next full billing period.

6. Service Extension

6.1. The service is automatically extended by issuing an invoice on the first working day of the new month, provided there is no cancellation of the service in accordance with §7.1. The Subscriber is required to pay the invoice within 5 calendar days to maintain project continuity, order deadlines, and Project Board activity. Payment of the invoice marks the start of the new billing period, which lasts until the end of the current month.

6.2. Failure to pay the invoice on time results in the suspension of access to the service and the Project Board, leading to the loss of active order deadlines. In the event of payment delays, the Subscriber also loses the right to project execution until the outstanding payment is made.

7. Service Cancellation

7.1. The Subscriber has the right to cancel the service up to 7 calendar days before the start of the new billing period. After this deadline, the service is automatically renewed for the next billing period, and the invoice for the following month will be issued on the first working day of the new billing period. Cancellation of the service after the invoice is issued is only possible under the terms specified in a separate agreement.

7.2. To effectively inform Dope Design of the service cancellation, the Subscriber must complete the dedicated service cancellation form available at https://dopedesign.pl/rezygnacja.

8. Ownership Rights

8.1. The Subscriber acquires the right to use Dope Design’s projects in the following scope:

1. Exclusive use and exploitation of materials in all business, promotional, advertising, and informational activities conducted on behalf of the Subscriber;
2. Fixing and reproducing by all means, particularly: graphic, photographic, printing, artistic, IT, visual, multimedia, audiovisual, digital, IT;
3. Reproduction by recording on electronic media;
4. Public exhibition, playback, display, sharing, broadcasting, and retransmission, including by vision, by any means, to an unlimited audience;
5. Introducing to the computer’s memory and disseminating the created materials on the Internet, disseminating in all types of information, telecommunications networks, as well as any public sharing in a way that allows everyone to access them at a place and time of their choosing;
6. Unlimited in time use and disposal in the country and abroad in accordance with the above scope;

Subject to the provisions of the following points.

8.2. The Subscriber is not allowed to modify, edit, or alter the projects delivered by Dope Design without the explicit written consent of Dope Design. The Subscriber also has no right to sell, license, or make the projects available to third parties in any form, nor to use them within projects executed by the Subscriber on behalf of third parties. Any attempts to resell, sublicense, or otherwise transfer the rights to the projects constitute a breach of these terms and conditions and may lead to the termination of the subscription agreement and appropriate legal action by Dope Design.

8.3. Dope Design remains the legal author of the created projects, excluding the component elements provided by the Subscriber. Component elements mean materials such as logos, images, texts, or other elements provided by the Subscriber and incorporated into the projects. 8.4. In the event of a need to sell, license, or make the projects available to third parties, thus transferring the Economic Copyrights to the project, the Subscriber has the right to request the conclusion of a separate agreement, including the acquisition of such rights by the Subscriber. To this end, it is necessary to contact Dope Design directly via the email address hej@dopedesign.pl.

9. Project Publication

9.1. Dope Design reserves the right to publish the completed works in its portfolio unless the Subscriber presents an appropriate NDA (Non-Disclosure Agreement).

10. Liability

10.1. Dope Design is not liable for delays in project execution resulting from reasons beyond Dope Design’s control, such as force majeure or the failure of the Subscriber to provide the necessary resources required to complete the project. In the event of such delays, Dope Design undertakes to execute the projects as soon as possible after the obstacles are removed, in accordance with the adopted order execution policy (see point 4 order deadlines).

10.2. Dope Design is not responsible for the use of component materials provided by the Subscriber for which the Subscriber does not have rights or the required license. The Subscriber declares that they have exclusive rights to the materials they provide and use and that these materials are not encumbered by third-party rights. The Subscriber bears full responsibility and undertakes to indemnify Dope Design against any liability arising from this.

11. Service Interruptions

11.1. In the event of prolonged unavailability of the service due to Dope Design’s fault or other unforeseen service interruptions lasting more than 72 hours, Dope Design undertakes to inform the Subscriber of this fact and commits to proportionally deduct part of the subscription cost for the given month.

11.2. The deduction will be calculated based on the number of calendar days during which the service was unavailable relative to the total number of calendar days in the given month.

11.3. The deduction will be automatically included in the invoice for the next billing period. If the Subscriber does not renew the subscription for the next period, Dope Design commits to refund the overpaid amount within 14 calendar days from the end of the subscription period.

11.4. Planned service outages related to maintenance, system updates, or planned designer leave will be agreed upon with the Subscriber in advance. Dope Design undertakes to inform the Subscriber of planned service interruptions at least 14 days in advance in a clear manner on the Project Board and via email to minimize potential inconveniences.

12. Complaint Procedures

12.1. The Subscriber has the right to file a complaint regarding the services provided by Dope Design within 14 calendar days from the moment the cause of the complaint arises. The complaint should be submitted to the email address hej@dopedesign.pl along with a description of the problem and the expectations regarding the resolution of the situation.

12.2. Dope Design undertakes to review the complaint within 14 calendar days from the date of its receipt and to inform the Subscriber of the decision made.

13.Dispute Resolution

13.1. All disputes that may arise in connection with the performance of this service, the Parties undertake to resolve amicably.

13.2. In the event of the necessity to take legal action, the case will be referred to the court with jurisdiction over the seat of Dope Design.

13.3. In matters not regulated by this agreement, the provisions of the Civil Code shall apply right for Dope Design Office Address.

14. Final Provisions

14.1 The terms and conditions come into effect on the day of their publication and remain in force until further notice.

14.2. Dope Design reserves the right to make changes to the terms and conditions, of which the Subscriber will be informed 14 days before their implementation.